Tuesday, March 16, 2010
Tech Support Isn't Surly, They Just Hate Snitches
Let's be honest, we've all encountered the unresponsive tech support guy, either at work or with personal tech* issues. I'd always thought that they were incompetent, dissatisfied with their lot in life, or just assholes. However, I realized today that though any or all of these are likely the case, tech support is cranky because they see themselves as being in the mob.
When we call them with some minor problem like our computer is on fire, it's like we're dropping a dime on one of their tech paisans. This, as you may know from watching "Goodfellas, is not looked upon kindly in the world of organized crime. So, tech support is constantly forced to not only talk to a bunch of stool pigeons, but to help them! Now, just imagine Joe Pesci forced to reset your work password, over and over, all day long.
"Am I clown here to amuse you? Or am I an elf to fix things for you?"
We're lucky they merely demonstrate incompetence instead of brutally** beating us to death with a baseball bat.
* Not the kind of "personal tech" you were thinking of! Get your mind out of the gutter!
** Why does "brutal" so often modify "beating"? In my book, it's not much of a beating if it's not brutal.